Communication among health care workers and patients at the Surgery Department of the Arnaldo Milian Castro Provincial University Hospital

Authors

  • Litzandra Corzo Rodríguez Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba
  • Deyvis Danilo Alonso Artíles Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba
  • Nerelys Díaz Lima Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba
  • Sonia M. Palacios Soler Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba
  • Ernesto Ramos Armas Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba

Keywords:

professional-patient relations, communication, professional role

Abstract

The research was conducted from October 2010 to January 2011 with the aim of proposing a plan of action that contributes to the development of communication in the Surgery Department of the Arnaldo Milian Castro Provincial University Hospital in Villa Clara, and based on the identification of the needs of patients and professionals. It was developed in two stages: from determining the theoretical and methodological foundations underpinning the development of communication and the assessment of the needs related to the subject, to the development of an action plan to help optimize the communication in this department. The subjects and study patients were selected by incidental sampling in the Department of Surgery. In order to identify needs, the criteria of 45 respondents were taken into account, representing 30% of the total research population. The following instruments were applied: semi-structured interviews, questionnaire and educational testing. The data were analyzed from qualitative and quantitative standpoint, and descriptive statistics were used. Among the most relevant results, there is the drafting of a plan of action in seeking ways to optimize the role of health professionals.

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Author Biographies

Litzandra Corzo Rodríguez, Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba

Licenciada en Enfermería. Máster en Psicología. Profesora Asistente de la Universidad de Ciencias Médicas de Villa Clara “Dr. Serafín Ruiz de Zárate Ruiz”.

Deyvis Danilo Alonso Artíles, Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba

Licenciado en Enfermería. Máster en Salud Pública. Profesor Asistente de la Universidad de Ciencias Médicas de Villa Clara “Dr. Serafín Ruiz de Zárate Ruiz”.

Nerelys Díaz Lima, Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba

Licenciada en Enfermería. Profesora Instructora de la Universidad de Ciencias Médicas de Villa Clara “Dr. Serafín Ruiz de Zárate Ruiz”.

Sonia M. Palacios Soler, Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba

Licenciada en Enfermería. Profesora Instructora de la Universidad de Ciencias Médicas de Villa Clara “Dr. Serafín Ruiz de Zárate Ruiz”.

Ernesto Ramos Armas, Hospital Clínico Quirúrgico “Arnaldo Milián Castro”, Santa Clara, Villa Clara, Cuba

Licenciado en Enfermería. Máster en Urgencias Médicas. Profesor Instructor de la Universidad de Ciencias Médicas de Villa Clara “Dr. Serafín Ruiz de Zárate Ruiz”.

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How to Cite

1.
Corzo Rodríguez L, Alonso Artíles DD, Díaz Lima N, Palacios Soler SM, Ramos Armas E. Communication among health care workers and patients at the Surgery Department of the Arnaldo Milian Castro Provincial University Hospital. Acta Méd Centro [Internet]. 2011 Jul. 1 [cited 2025 Dec. 16];5(3):34. Available from: https://revactamedicacentro.sld.cu/index.php/amc/article/view/596

Issue

Vol. 5 No. 3 (2011): July-Septembre. Special Issue of Hospital Scientifics Event

Section

Abstracts

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